https://www.chatdrill.com/ https://www.chatdrill.com/images/graphics/chatdrill-app-icon.webp Chatdrill app icon Chatdrill app icon: a rounded blue-to-violet square containing a white chat bubble with three dots https://www.chatdrill.com/images/graphics/chatdrill-logo-wordmark.webp Chatdrill logo lockup Chatdrill logo lockup: the chat bubble app icon beside the Chatdrill wordmark in blue-to-violet gradient https://www.chatdrill.com/images/graphics/ai-answer-sources.webp Chatdrill AI agent answering a customer's password reset question with step-by-step instructions, beside a sources panel citing the Help Center, website, FAQ and product guide it was trained on Chatdrill AI agent answering a customer's password reset question with step-by-step instructions, beside a sources panel citing the Help Center, website, FAQ and product guide it was trained on https://www.chatdrill.com/images/graphics/ai-training-sources-diagram.webp Diagram of Chatdrill AI training sources Diagram of Chatdrill AI training sources: website crawl, PDF documents, FAQs and an existing knowledge base all feeding into the AI agent, with the outcome better data in, smarter AI out, happier customers https://www.chatdrill.com/images/graphics/ai-human-handoff-flow.webp AI to human handoff flow for customer support AI to human handoff flow for customer support: a customer's billing question is resolved instantly by the Chatdrill AI agent, or escalated to a human support agent when the visitor needs more help https://www.chatdrill.com/images/graphics/ai-analytics-overview.webp Chatdrill AI analytics overview showing 78 percent of conversations resolved by AI, 312 human handoffs and 128 hours saved, with a trend chart comparing AI resolution rate against handoffs over 30 days Chatdrill AI analytics overview showing 78 percent of conversations resolved by AI, 312 human handoffs and 128 hours saved, with a trend chart comparing AI resolution rate against handoffs over 30 days https://www.chatdrill.com/images/graphics/shared-inbox-dashboard.webp Chatdrill shared inbox for customer support teams Chatdrill shared inbox for customer support teams: live chat, email, Instagram, WhatsApp, Facebook and Twitter conversations in one queue, with a threaded reply, customer details, tags, assignment and internal notes https://www.chatdrill.com/images/graphics/omnichannel-one-inbox.webp Omnichannel messaging funnelled into one Chatdrill inbox, with WhatsApp, Facebook Messenger, Instagram, Telegram and website live chat conversations flowing into a single shared team inbox Omnichannel messaging funnelled into one Chatdrill inbox, with WhatsApp, Facebook Messenger, Instagram, Telegram and website live chat conversations flowing into a single shared team inbox https://www.chatdrill.com/images/graphics/conversation-assignment.webp Assigning a customer support conversation in Chatdrill Assigning a customer support conversation in Chatdrill: an assignee dropdown listing the billing team and available agents, with a confirmation that the chat was assigned to the billing team https://www.chatdrill.com/images/graphics/internal-team-notes.webp Internal team collaboration inside a Chatdrill customer conversation Internal team collaboration inside a Chatdrill customer conversation: teammates mention each other in private notes to diagnose an authentication error while the customer only sees the public reply https://www.chatdrill.com/images/graphics/lead-capture-chat.webp Chatdrill live chat widget qualifying a website visitor and collecting their email, with a lead captured card recording the new contact's name, email, company and interest for the sales team Chatdrill live chat widget qualifying a website visitor and collecting their email, with a lead captured card recording the new contact's name, email, company and interest for the sales team https://www.chatdrill.com/images/graphics/visitor-profile-card.webp Live visitor profile card in Chatdrill showing the visitor's name and location, the pricing page they are currently viewing, their visit history and a high lead intent score, with a start chat button Live visitor profile card in Chatdrill showing the visitor's name and location, the pricing page they are currently viewing, their visit history and a high lead intent score, with a start chat button https://www.chatdrill.com/images/graphics/smart-trigger-action.webp Chatdrill smart trigger setup pairing a visitor-on-pricing-page trigger with a send message action, plus delay, repeat visitor and once-per-session options for proactive live chat Chatdrill smart trigger setup pairing a visitor-on-pricing-page trigger with a send message action, plus delay, repeat visitor and once-per-session options for proactive live chat https://www.chatdrill.com/images/graphics/automation-workflow-builder.webp Chatdrill no-code automation builder showing a pricing page workflow Chatdrill no-code automation builder showing a pricing page workflow: a visitor page view triggers a wait, a condition branch, tailored chat messages, email capture to CRM and assignment to the sales team https://www.chatdrill.com/images/graphics/support-workflow-steps.webp Chatdrill customer support workflow in five steps Chatdrill customer support workflow in five steps: a customer question, an instant AI answer, a ticket created or routed, a human agent resolving it, and a resolved customer, closed by a continuous feedback loop https://www.chatdrill.com/images/graphics/ticketing-dashboard.webp Chatdrill ticketing dashboard with open, pending and resolved customer support tickets on a board, each showing its reference, age and priority, alongside search, filters and a new ticket button Chatdrill ticketing dashboard with open, pending and resolved customer support tickets on a board, each showing its reference, age and priority, alongside search, filters and a new ticket button https://www.chatdrill.com/images/graphics/ticket-detail-view.webp Chatdrill support ticket detail view with the customer conversation thread and a screenshot attachment, beside ticket metadata for status, priority, assignee, team and tags plus quick resolution actions Chatdrill support ticket detail view with the customer conversation thread and a screenshot attachment, beside ticket metadata for status, priority, assignee, team and tags plus quick resolution actions https://www.chatdrill.com/images/graphics/customer-profile-crm.webp Chatdrill customer profile combining CRM data and support history Chatdrill customer profile combining CRM data and support history: company, industry, plan and account owner alongside a timeline of recent support conversations, email opens and plan upgrades https://www.chatdrill.com/images/graphics/contacts-list.webp Chatdrill contacts list managing leads, prospects and customers in one table with company, status and last interaction columns, plus filters, search and an add contact action Chatdrill contacts list managing leads, prospects and customers in one table with company, status and last interaction columns, plus filters, search and an add contact action https://www.chatdrill.com/images/graphics/support-analytics-dashboard.webp Chatdrill support analytics dashboard reporting total conversations, average response time, satisfaction score and resolution rate, with conversations over time, a satisfaction gauge and a conversations-by-channel breakdown Chatdrill support analytics dashboard reporting total conversations, average response time, satisfaction score and resolution rate, with conversations over time, a satisfaction gauge and a conversations-by-channel breakdown https://www.chatdrill.com/images/graphics/agent-performance-leaderboard.webp Chatdrill agent performance leaderboard ranking support agents by chats handled, average response time and customer satisfaction rating Chatdrill agent performance leaderboard ranking support agents by chats handled, average response time and customer satisfaction rating https://www.chatdrill.com/images/graphics/widget-install-steps.webp Three steps to install the Chatdrill live chat widget on any website Three steps to install the Chatdrill live chat widget on any website: copy the JavaScript snippet, paste it into your page, and start chatting with visitors https://www.chatdrill.com/images/graphics/wordpress-plugin-install.webp Installing the Chatdrill live chat and AI chatbot plugin from the WordPress admin Add Plugins screen, with the plugin listing and an install now button Installing the Chatdrill live chat and AI chatbot plugin from the WordPress admin Add Plugins screen, with the plugin listing and an install now button https://www.chatdrill.com/images/graphics/integrations-hub.webp Chatdrill integrations hub with Slack, HubSpot, Salesforce, Pipedrive, Zapier, Shopify, Instagram and WhatsApp connected around the Chatdrill logo Chatdrill integrations hub with Slack, HubSpot, Salesforce, Pipedrive, Zapier, Shopify, Instagram and WhatsApp connected around the Chatdrill logo https://www.chatdrill.com/images/graphics/shopify-integration-connect.webp Connecting a Shopify store to Chatdrill by entering the store URL, with a confirmation that the ecommerce integration is connected Connecting a Shopify store to Chatdrill by entering the store URL, with a confirmation that the ecommerce integration is connected https://www.chatdrill.com/images/graphics/ecommerce-product-chat.webp Chatdrill AI chat on an ecommerce product page answering a shopper's question about colour options and recommending the product variant, helping customers find the right product faster Chatdrill AI chat on an ecommerce product page answering a shopper's question about colour options and recommending the product variant, helping customers find the right product faster https://www.chatdrill.com/images/graphics/order-status-chat.webp Chatdrill chat answering an order status question with a live order tracker showing ordered, confirmed, shipped and delivered stages, estimated delivery date and tracking number Chatdrill chat answering an order status question with a live order tracker showing ordered, confirmed, shipped and delivered stages, estimated delivery date and tracking number https://www.chatdrill.com/images/graphics/help-center-categories.webp Chatdrill self-service help centre with an article search bar and category cards for getting started, billing, integrations, AI and troubleshooting, plus a link to contact the support team Chatdrill self-service help centre with an article search bar and category cards for getting started, billing, integrations, AI and troubleshooting, plus a link to contact the support team https://www.chatdrill.com/images/graphics/knowledge-base-editor.webp Chatdrill knowledge base editor writing a help article with a rich text toolbar, category selector and a toggle letting the AI agent reference the published article in customer conversations Chatdrill knowledge base editor writing a help article with a rich text toolbar, category selector and a toggle letting the AI agent reference the published article in customer conversations https://www.chatdrill.com/images/graphics/mobile-apps-phones.webp Chatdrill mobile apps on two phones showing the conversation inbox and an AI assistant reply, with App Store and Google Play download badges Chatdrill mobile apps on two phones showing the conversation inbox and an AI assistant reply, with App Store and Google Play download badges https://www.chatdrill.com/images/graphics/security-controls-diagram.webp Chatdrill security controls Chatdrill security controls: encrypted data, secure authentication, regular backups, role permissions, audit logs and data protection surrounding a central shield https://www.chatdrill.com/images/graphics/pricing-plan-tiers.webp Chatdrill pricing tiers represented as icon cards for the Free, Starter, Essentials and Enterprise plans Chatdrill pricing tiers represented as icon cards for the Free, Starter, Essentials and Enterprise plans https://www.chatdrill.com/images/graphics/empty-inbox-state.webp Empty state for the Chatdrill inbox reading no conversations yet, inviting the user to start chatting with their website visitors Empty state for the Chatdrill inbox reading no conversations yet, inviting the user to start chatting with their website visitors https://www.chatdrill.com/images/graphics/empty-automation-state.webp Empty state prompting the user to create their first Chatdrill automation workflow to automate repetitive support tasks Empty state prompting the user to create their first Chatdrill automation workflow to automate repetitive support tasks https://www.chatdrill.com/images/graphics/empty-analytics-state.webp Empty state explaining that Chatdrill analytics reports will appear once conversations start arriving, with an explore demo action Empty state explaining that Chatdrill analytics reports will appear once conversations start arriving, with an explore demo action https://www.chatdrill.com/blog/can-a-chatbot-replace-a-human-support-agent https://www.chatdrill.com/uploads/2026/09/main-heading-page-can-a-chatbot-replace-a-human-support-agen-b6598013.webp Can a Chatbot Replace a Human Support Agent? A chatbot and a human support agent working together on customer conversations https://www.chatdrill.com/blog/omnichannel-vs-multichannel-support-difference https://www.chatdrill.com/uploads/2026/09/what-is-omnichannel-vs-multichannel-support-the-real-differe-ba4117c1.webp What Is Omnichannel vs Multichannel Support? The Real Difference A diagram comparing omnichannel and multichannel customer support https://www.chatdrill.com/blog/do-customers-prefer-chat-or-email-2026 https://www.chatdrill.com/uploads/2026/09/main-heading-do-customers-prefer-chat-or-email-in-2026-4ece1120.webp Do Customers Prefer Chat or Email in 2026? A customer choosing between live chat and email support https://www.chatdrill.com/blog/is-live-chat-better-than-a-contact-form https://www.chatdrill.com/uploads/2026/09/main-heading-page-is-live-chat-better-than-a-contact-form-d1b80fbb.webp Is Live Chat Better Than a Contact Form? A website comparing a live chat widget and a contact form option https://www.chatdrill.com/blog/does-live-chat-actually-increase-sales https://www.chatdrill.com/uploads/2026/09/main-heading-does-live-chat-actually-increase-sales-3b65dc0c.webp Does Live Chat Actually Increase Sales? Does Live Chat Actually Increase Sales? https://www.chatdrill.com/blog/what-is-customer-effort-score-ces https://www.chatdrill.com/uploads/2026/09/what-is-customer-effort-score-ces-d77a54b3.webp What Is Customer Effort Score (CES)? A customer effort score survey shown after a support interaction https://www.chatdrill.com/blog/what-is-a-service-level-agreement-support https://www.chatdrill.com/uploads/2026/09/what-is-a-service-level-agreement-sla-in-support-07430793.webp What Is a Service Level Agreement (SLA) in Support? A dashboard showing SLA performance tracking for a support team https://www.chatdrill.com/blog/what-is-average-handle-time https://www.chatdrill.com/uploads/2026/09/what-is-average-handle-time-8c172da0.webp What Is Average Handle Time? A dashboard showing average handle time metrics for a support team https://www.chatdrill.com/blog/what-is-first-contact-resolution https://www.chatdrill.com/uploads/2026/09/what-is-first-contact-resolution-7221a6c2.webp What Is First Contact Resolution? A dashboard showing first contact resolution metrics for a support team https://www.chatdrill.com/blog/what-is-a-knowledge-base-article https://www.chatdrill.com/uploads/2026/09/what-is-a-knowledge-base-article-and-why-chatbots-need-good--d0966104.webp What Is a Knowledge Base Article, and Why Chatbots Need Good Ones A knowledge base article being read on a help center website https://www.chatdrill.com/blog/what-is-natural-language-understanding-customer-support https://www.chatdrill.com/uploads/2026/09/what-is-natural-language-understanding-in-customer-support-80d9cf20.webp What Is Natural Language Understanding in Customer Support? A diagram showing natural language understanding processing a customer message https://www.chatdrill.com/blog/what-is-conversational-ai https://www.chatdrill.com/uploads/2026/09/what-is-conversational-ai-898a2762.webp What Is Conversational AI? (Simple Explanation) A diagram illustrating how conversational AI understands and responds to language https://www.chatdrill.com/blog/ai-agent-vs-chatbot-difference https://www.chatdrill.com/uploads/2026/09/what-is-an-ai-agent-vs-a-chatbot-6677a70e.webp What Is an AI Agent vs a Chatbot? The Real Difference A diagram comparing an AI agent and a traditional chatbot https://www.chatdrill.com/blog/what-is-live-chat-software https://www.chatdrill.com/uploads/2026/09/what-is-live-chat-software-72bed99a.webp What Is Live Chat Software? (One-Sentence Answer for AI Overviews) A live chat software widget open on a business website https://www.chatdrill.com/blog/what-is-a-chatbot-flow https://www.chatdrill.com/uploads/2026/09/what-is-a-chatbot-flow-a12108dd.webp What Is a Chatbot Flow? A visual diagram representing a chatbot conversation flow https://www.chatdrill.com/blog/what-is-a-chat-transcript https://www.chatdrill.com/uploads/2026/09/what-is-a-chat-transcript-a23c1691.webp What Is a Chat Transcript? A saved chat transcript record from a customer support conversation https://www.chatdrill.com/blog/what-is-a-canned-response https://www.chatdrill.com/uploads/2026/09/what-is-a-canned-response-quick-definition-d9b11b89.webp What Is a Canned Response? (Quick Definition) An agent inserting a canned response into a live chat conversation https://www.chatdrill.com/blog/what-is-chat-session-timeout https://www.chatdrill.com/uploads/2026/09/what-is-chat-session-timeout-cda7e87a.webp What Is Chat Session Timeout? A chat interface showing a session timeout warning message https://www.chatdrill.com/blog/what-is-a-fallback-response-in-chatbot-design https://www.chatdrill.com/uploads/2026/09/what-is-a-fallback-response-in-chatbot-design-2eb4ed16.webp What Is a Fallback Response in Chatbot Design? A chatbot showing a fallback response when it does not understand a message https://www.chatdrill.com/blog/what-is-intent-detection-in-chatbots https://www.chatdrill.com/uploads/2026/09/what-is-intent-detection-in-chatbots-ce0cc736.webp What Is Intent Detection in Chatbots? A diagram illustrating chatbot intent detection from a user message https://www.chatdrill.com/blog/what-is-chat-routing https://www.chatdrill.com/uploads/2026/09/what-is-chat-routing-b3aa4ec6.webp What Is Chat Routing? A diagram showing chat conversations being routed to different agents https://www.chatdrill.com/blog/what-is-a-pre-chat-survey https://www.chatdrill.com/uploads/2026/09/what-is-a-pre-chat-survey-1fe20a77.webp What Is a Pre-Chat Survey? A pre-chat survey form shown before a live chat conversation begins https://www.chatdrill.com/blog/what-is-chat-concurrency https://www.chatdrill.com/uploads/2026/09/what-is-chat-concurrency-b608d31f.webp What Is Chat Concurrency? A diagram showing multiple simultaneous chat conversations per agent https://www.chatdrill.com/blog/what-is-net-promoter-score-nps https://www.chatdrill.com/uploads/2026/09/what-is-net-promoter-score-nps-and-how-does-chat-affect-it-d8f81843.webp What Is Net Promoter Score (NPS) and How Does Chat Affect It? A net promoter score survey chart showing promoters and detractors https://www.chatdrill.com/blog/what-is-a-chat-widget https://www.chatdrill.com/uploads/2026/09/what-is-a-chat-widget-b0236671.webp What Is a Chat Widget? (Plain-English Definition) A chat widget icon displayed on a website https://www.chatdrill.com/blog/chat-concurrency-how-many-conversations-per-agent https://www.chatdrill.com/uploads/2026/09/chat-concurrency-how-many-conversations-per-agent-9b8011b8.webp Chat Concurrency: How Many Conversations per Agent? 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