Why this matters
Support teams answer the same questions every day. Automating the repetitive part gives the team time for the conversations that actually need a person.
Where to start
Begin with your five most common questions. Write clear answers, publish them, and measure how often they get read before someone opens a ticket.
What to measure
- Deflection rate — tickets avoided
- Time to first response
- Customer satisfaction after an automated answer
Rolling it out
Ship to a small segment first, watch the transcripts for a week, then widen the rollout once the answers hold up.