Live chat and AI that talk to every visitor
Chatdrill brings live chat software, an AI chatbot trained on your own content, a shared team inbox, automation and website visitor tracking into one workspace — so a small team can answer every customer in seconds, around the clock.
- Setup in minutes
- No credit card
- Cancel anytime
Works with the tools you already use
WhatsAppInstagramMessengerTelegram
LINE
Discord
Shopify
Salesforce
HubSpot
Pipedrive
Zoho CRM
SlackWhatsAppInstagramMessengerTelegramLINEDiscordShopifySalesforceHubSpotPipedriveZoho CRMSlack60+
integrations, from Shopify to Salesforce
6
channels in one shared inbox
24/7
AI cover, including after hours
10min
minutes to install, start to finish
One platform for live chat, AI chatbots and customer support
Six products that share one inbox, one customer record and one set of automation rules — instead of five tools that each know a fragment of the story.
From customer question to resolved, with less of it landing on your team
Every conversation follows the same path: AI answers what it can from your own content, anything it cannot goes to the right person with full context, and what you learn feeds back into the knowledge base.
Live chat software that talks to visitors while they're ready to talk
The moment someone opens your pricing page for the third time is the moment to say hello — not three days later in an email nobody opens.
- Real-time messaging with typing previews, file sharing and canned replies.
- Proactive chat triggers based on page, time on site, referrer or return visit.
- A chat widget that matches your brand — colours, position, avatar and language.
- No impact on page speed — a few kilobytes, loaded asynchronously.
Your brandAn AI chatbot for your website, trained on your own content
Point it at your website, help centre and PDFs. It answers the questions your team repeats every day, cites the source behind every reply, and hands over to a person the moment it should.
- Grounded answers — no invented policies, no confident nonsense.
- Confidence scoring that decides when to hand over instead of guessing.
- Your tone, your rules — brand voice and hard boundaries in plain English.
- Multilingual support — it replies in the visitor's language, whatever your docs are written in.
Shared inbox software: one queue for every channel
Website chat, WhatsApp, Instagram, Messenger and email — assigned, tagged, prioritised and answered by one team, in one place, against one customer record.
Assignment & teams
Route by topic, language or availability.
Internal notes & @mentions
Ask a colleague without leaving the thread.
Collision detection
See when a teammate is already replying.
SLA rules
Know what is about to breach, before it does.
Customer service automation without writing code
Trigger, condition, action. Drag the steps into place and the routine work runs itself — proactive messages, routing rules, lead capture and after-hours cover.
- Smart triggers on page, time, scroll depth, cart value, referrer or return visit.
- Routing and auto-assignment by team, plan, language or working hours.
- After-hours workflows so nothing waits until Monday morning.
- Webhooks to fire anything else your stack needs.
Website visitor tracking that shows intent before the first message
Live visitors, the pages they have read, where they came from, how many times they have been back, and a lead score built from behaviour rather than guesswork.
Live
Real-time visitor list, updating as they browse
Journey
Page-by-page path with time spent on each
Intent
Lead score from behaviour, source and return visits
Customer support analytics that show what to fix next
Conversation volume, first response time, resolution time, CSAT, AI resolution rate, missed chats, peak hours and channel mix — in one dashboard your team will actually open.
25+ live chat integrations for the tools your business already runs on
Connect your store, CRM, messaging channels and automation tools in a few clicks — then keep working in the inbox you already have open.
Customer support software built around how your team actually works
Customer support software that cuts the repeat questions
- Cut first response time to seconds with instant AI answers
- Automate the FAQs your support team repeats every day
- Route complex issues to the right agent, first time
- Track CSAT, resolution time and AI resolution rate honestly
AI when it can. Humans when it matters.
Automated customer support should remove the boring work, not put a wall between you and your customer. Every AI conversation has a human exit — and it is never hidden.
Sarah — Support teamSimple enough for small teams. Powerful enough to grow with you.
Most live chat software makes you choose between a widget that only chats and an enterprise suite that needs a project plan. Chatdrill is the thing in between.
Live in minutes, not sprints
One script tag or a plugin for Shopify, WordPress, Webflow and Wix. No implementation project, no onboarding fee, no consultant.
AI and humans on the same team
Automated customer support that never traps anyone in a loop — the AI answers what it can and a person is always one message away.
One inbox for every channel
Website chat, WhatsApp, Instagram, Messenger and email land in a single queue with one customer record. No tool switching.
Intent you can act on
Website visitor tracking shows pages read, return visits, traffic source and lead score — before anyone types a word.
Live chat software pricing that starts at zero
Plans scale with conversations, not headcount. Every plan includes live chat and the AI agent.
Your customer conversations stay protected
Conversations contain order numbers, addresses and personal details. We treat them accordingly — and we only claim what we actually do.
Frequently asked questions about Chatdrill
The questions people ask before they sign up for live chat software.
Paste one line of JavaScript before the closing </body> tag and the widget is live. On Shopify, WordPress, Webflow, Wix and Squarespace there is a plugin or embed field — no developer needed. Most teams are live in under ten minutes.
No. Widget appearance, working hours, greetings, routing rules and automation flows are all configured visually. The API and JavaScript SDK exist for teams who want deeper control, but nothing requires them.
Yes — colours, position, avatar, greeting, launcher icon, pre-chat form fields and language. On paid plans you can remove Chatdrill branding entirely and serve the widget from your own domain.
Yes. Point the AI Agent at your site and it crawls your public pages, help centre and uploaded PDFs to build a knowledge base. Every answer cites the source it came from, so you can see exactly why it said what it said.
Any time. AI hands off automatically when confidence drops, when a customer asks for a person, or when a rule you set is matched — and an agent can jump in mid-conversation with the full transcript and visitor context.
Yes. Run several websites or brands from one workspace, each with its own widget, working hours, AI knowledge and routing, while the team works from a single inbox.
That is the point of the Team Inbox. Assign conversations, @mention teammates in internal notes, see collision indicators when someone else is typing, and route by team, language or availability.
WhatsApp, Instagram, Messenger, Telegram, Slack, Shopify, WooCommerce, WordPress, HubSpot, Salesforce, Pipedrive, Zoho, Zapier, Make, Google Analytics and more — plus a REST API and webhooks for anything custom.
Yes. The Free plan does not expire and does not ask for a card. It includes live chat and a limited AI Agent so you can test it against your own content before deciding.
Traffic is encrypted in transit with TLS 1.2+, data is encrypted at rest, access is controlled by role-based permissions, and you can export or delete your data at any time. See the Security page for the current detail.
Still deciding? Talk to us — a human answers.
Turn every website visit into a conversation
Add live chat and an AI agent to your website today — free, and live in under ten minutes.
No credit card required.