Live chat software pricing that starts at zero and scales with conversations.
Chatdrill's live chat software pricing starts at $0 a month and grows with the conversations you actually have, not with the number of people you hire. Live chat, the AI agent and the shared inbox are on every plan, and a conversation costs the same whether it arrives on your website, on WhatsApp, on Instagram or by email.
- Free plan, forever
- No credit card
- Cancel any time
$0
to start: the free live chat plan never expires
$19
a month for the first paid plan, billed monthly
20%
off every plan when you pay annually
5
plans, from free to a custom enterprise contract
Compare live chat and AI chatbot plans priced by conversation, not by seat.
Five plans, from a free tier that never expires to a custom enterprise contract. What changes between them is volume, automation depth and control — not whether you get live chat, the AI agent or the channels your customers already use.
Prices in USD, per month. Annual billing is 20% cheaper and can be invoiced on Business and Enterprise.
Free
For testing Chatdrill.
$0/ mo
Free forever, no card needed
Save $0 a yearStart Free- 1 agent seat
- 100 conversations / month
- 50 AI conversations / month
- 1 website
- 7-day conversation history
- Chatdrill branding on widget
Starter
For small teams answering every message themselves.
$15/ mo
$180 billed yearly
Save $48 a yearStart Free- 3 agent seats
- 1,000 conversations / month
- 500 AI conversations / month
- 2 websites
- Canned replies & internal notes
- 6-month history
- Email support
Growth
For growing support teams that need automation.
$39/ mo
$468 billed yearly
Save $120 a yearStart Free- 10 agent seats
- 5,000 conversations / month
- 3,000 AI conversations / month
- 5 websites
- Workflow builder & smart triggers
- Visitor tracking & lead scoring
- All integrations
- Unlimited history
Business
For teams running support as a system.
$79/ mo
$948 billed yearly
Save $240 a yearStart Free- 25 agent seats
- 20,000 conversations / month
- 10,000 AI conversations / month
- Unlimited websites
- SLA rules & collision detection
- Custom branding (white label)
- API & webhooks
- Priority support
Enterprise
For security reviews, volume and dedicated support.
Custom
Volume pricing, invoiced annually
Save $0 a yearTalk to sales- Unlimited seats
- Volume conversation pricing
- SSO / SAML
- Audit logs & role permissions
- Data residency options
- Dedicated success manager
- Custom contract & invoicing
Swipe to see every plan
Every plan includes
- Live chat & team inbox
- AI Agent, including on Free
- Same price on every channel
- Unlimited contacts
- No setup fee
- Cancel any time
What counts as a conversation in Chatdrill's pricing?
Because every plan is metered in conversations, the definition matters more than the headline price. A conversation is a single thread with one customer inside a 24-hour window — however many messages it takes, and whichever channel it arrived on.
- Counted once, not per message. A thread that runs all day is one conversation, whether it takes three replies or thirty.
- Same price on every channel. Website chat, WhatsApp, Instagram, Messenger and email are all simply conversations.
- AI hand-off is not double-counted. If the AI Agent answers and then passes the thread to a person, it counts once.
- Nothing counts until someone writes. Page views, widget opens and your own internal notes are free.
Going over the limit does not break anything
No conversation is ever blocked. You will see a usage banner in the dashboard and a prompt to upgrade — never a surprise invoice. If the spike turns out to be your new normal, moving up a plan is prorated to the day.
One customer, one Tuesday
A worked example, start to finish
- 09:14A customer asks where their order is.Conversation opens
- 09:14The AI Agent answers with live tracking.Counts as AI
- 09:21She asks to change the delivery address.
- 11:40An agent takes over and confirms the change.
- 16:05She replies to say thanks.
1
conversation used
1
AI conversation used
Five messages, two channels of attention and one hand-off from AI to a human — still a single conversation against the plan. When she comes back the next morning with a new question, that opens conversation number two.
How Chatdrill pricing compares with per-seat live chat software.
Customer service software is usually sold one of two ways: by the seat, or by the conversation. Chatdrill is priced by the conversation, so you pay for the demand you answer, not for every login.
Per seat
Software billed by the number of logins
Seat pricing charges for every person who can open the inbox. The bill follows the shape of your team, so a weekend stand-in, a night-shift agent and a manager who only reads threads each cost the same as a full-time agent.
- Predictable when your team size barely moves
- Gets expensive when you want more people covering peaks
- Encourages sharing one login, which breaks reporting
Per conversation
Chatdrill is billed by the demand you answer
Every Chatdrill plan comes with a block of conversations and a block of agent seats. Your bill moves with the volume of customer conversations you handle, not with each extra person you add to the queue behind them.
- Adding a second person during a busy week costs nothing extra
- The AI Agent absorbs the repeats inside the same allowance
- A conversation on WhatsApp costs exactly what one on your website costs
Neither model is automatically cheaper, and we would rather you worked that out before you pay than after. A large team handling a small, steady number of tickets can do well on seat pricing. If your volume is seasonal or spikey, or a small team leans on customer service automation to absorb the repeats, per-conversation pricing tends to track the value more closely — and putting a second person in the inbox during a busy week costs you nothing.
What every Chatdrill plan includes, whatever you pay.
The difference between the plans is volume and depth. The difference is never whether you are allowed to talk to your customers, or whether the AI agent is switched on.
Live chat on every plan
The widget, proactive triggers and canned replies start on the free tier. No plan sells you a chat bubble and charges extra to use it.
See how the live chat software worksThe AI Agent is not an add-on
Every plan includes an AI chatbot trained on your own content, with a monthly allowance of AI conversations rather than a separate licence fee.
See what the AI chatbot answersOne inbox, one price per channel
Website chat, WhatsApp, Instagram, Messenger, Telegram and email land in the same queue and are metered identically. Channels are never upgrades.
Explore the shared inbox softwareNo fee per connected app
Free includes three integrations and Starter ten. From Growth upwards the whole catalogue is open, Shopify and HubSpot included.
Browse every live chat integrationThe same data protection throughout
TLS in transit, encryption at rest, role-based access and GDPR-ready export and deletion apply whether you pay nothing or pay for Business.
Read how conversations are protectedBuilt for small support teams
Automation covers the repeat questions instead of an implementation project covering the gap between what you bought and what you needed.
See Chatdrill as customer support softwareLive chat software pricing compared, line by line.
Everything each plan includes — and everything it does not. Where something is limited, the limit is in the table rather than in a footnote.
Scroll the table sideways to see every plan.
| Feature | Free$0/mo | Starter$15/mo | Growth$39/mo | Business$79/mo | EnterpriseCustom |
|---|---|---|---|---|---|
| Usage | |||||
| Agent seats | 1 | 3 | 10 | 25 | Unlimited |
| Monthly conversations | 100 | 1,000 | 5,000 | 20,000 | Custom |
| AI conversations | 50 | 500 | 3,000 | 10,000 | Custom |
| Websites | 1 | 2 | 5 | Unlimited | Unlimited |
| Chatbots / AI agents | 1 | 1 | 5 | Unlimited | Unlimited |
| Conversation history | 7 days | 6 months | Unlimited | Unlimited | Unlimited |
| Product | |||||
| Live chat & team inbox | |||||
| Omnichannel (WhatsApp, IG, Email) | — | ||||
| AI Agent trained on your content | Limited | ||||
| Automation & smart triggers | — | Basic | |||
| Workflow builder | — | — | |||
| Visitor tracking & lead score | — | Basic | |||
| Ticketing & SLA rules | — | — | Tickets | ||
| Analytics & reports | Basic | Basic | Advanced | Advanced | |
| Platform | |||||
| Integrations | 3 | 10 | All | All | All |
| Custom branding | — | — | |||
| API & webhooks | — | — | Read | ||
| Role permissions | — | ||||
| SSO / SAML | — | — | — | — | |
| Audit logs | — | — | — | ||
| Support | Community | Email + chat | Priority | Dedicated CSM | |
| Get started | Start Free | Start Free | Start Free | Start Free | Talk to sales |
Enterprise live chat pricing for volume, security review and a contract legal can sign.
If procurement is part of the buying process, start with a conversation instead of a credit card. We will scope seats, conversation volume, data requirements and rollout with you, then quote against your own numbers.
- Unlimited seats
- Volume conversation pricing
- SSO / SAML
- Audit logs & role permissions
- Data residency options
- Dedicated success manager
- Custom contract & invoicing
Questions about live chat software pricing, billing and limits.
The things people want settled before they put a card in — answered plainly.
Yes. The Chatdrill Free plan is free forever, needs no credit card and does not expire. It covers one agent seat, one website, 100 conversations a month and 50 AI conversations a month, with seven days of conversation history and Chatdrill branding on the widget. It is a working plan, not a countdown to a paywall.
At Chatdrill the AI Agent is part of the plan rather than a separate licence. Free includes 50 AI conversations a month, Starter is $19 a month for 500, Growth is $49 a month for 3,000 and Business is $99 a month for 10,000. Annual billing takes 20% off each of those, and Enterprise volume is quoted against your own numbers.
A conversation is a single thread with one customer within a 24-hour window — no matter how many messages are exchanged, or which channel it arrives on. Follow-ups in the same thread on the same day are not counted twice.
Any conversation where the AI Agent generates at least one reply. If AI hands off to a human, it still counts once — not twice.
Yes. Upgrade or downgrade at any time from Settings → Billing. Changes are prorated to the day, and downgrades take effect at the end of the current cycle.
Yes — annual billing saves 20% versus monthly, and can be invoiced for Business and Enterprise plans.
Nothing breaks and no customer is turned away. Conversations keep arriving and your team keeps answering them. You will see a usage banner in the dashboard and a prompt to move up a plan — we do not block the inbox and we do not send a surprise overage invoice.
Still not sure which plan fits your conversation volume? Ask us — a human answers. If you would rather see it working first, book a 30-minute demo.
Start on the free plan and pay when your volume does.
Live chat, the AI agent and the shared inbox — live on your website in under ten minutes.
No credit card required.