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For support teams

Support that keeps up without hiring for volume

Chatdrill answers the questions your team repeats every day, routes the ones that need a person, and shows you exactly where the queue is breaking.

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AI Agent · live conversation
Auto-answering
Today · 14:02

60–70%

of inbound is repeat questions AI can own

< 30s

typical first response with automation on

1 queue

for chat, WhatsApp, Instagram and email

The starting point

Sound familiar?

If more than one of these is true today, the fix is usually process and automation — not another headcount.

The same ten questions arrive every single day

Conversations live in four tools and one shared inbox

Nobody knows who is answering what until it is late

Reporting is a spreadsheet someone updates on Fridays

How Chatdrill helps

Four changes, one platform.

Deflect the repeats

The AI Agent answers from your help centre, website and PDFs — with the source attached to every reply.

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Route what matters

Rules assign by topic, language, plan or working hours, so complex issues reach the right person first time.

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Work as one team

Assignments, internal notes, @mentions and collision detection in a single shared inbox.

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See the queue honestly

First response time, resolution time, AI resolution rate, CSAT and missed chats — per agent and per channel.

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The principle

AI when it can. Humans when it matters.

Every automated answer has a visible way out. When confidence drops, or the customer simply asks for a person, the thread moves to a named human with the full history attached.

Customer asks"My order hasn't arrived and I need it before Friday — can you help?"WhatsApp · 21:44
Chatdrill AIReads the order, checks tracking, answers in 1.2 seconds — and scores its own confidence.
Knowledge baseShopify order
Solved instantly96% confidence. Tracking sent, delivery confirmed for Thursday. No human touched it.Resolved · 21:44
Or handed overConfidence low, or the customer asked for a person — it goes to Sarah with the full transcript, order and history attached.
Sarah — Support team
What changes

What you should expect to see.

No invented percentages — just the specific things that stop being a daily problem once this is running.

Fewer repetitive tickets reaching humans
Faster first response, measured not guessed
24/7 coverage without a night shift
One place to audit what was said
FAQ

Before you start.

Yes — the agent is labelled, and a human can take over at any point. Hiding it damages trust and we design against it.

Other solutions

Chatdrill for the rest of your team.

For sales teamsTalk to buyers while they are still on the pricing pageSee who is on your site, what they have read and how often they have come back — then start the conversation before the tab closes.See the solution
For ecommerceAnswer the question that stands between cart and checkoutSizing, stock, shipping, returns, where-is-my-order. Chatdrill answers instantly with real order data — and recovers the carts that stall.See the solution
For SaaSOnboard, support and retain inside the productAnswer technical questions from your docs, guide new accounts through activation, and give customer success the full history before every conversation.See the solution
For agenciesEvery client site, one loginRun chat and AI for all of your clients from a single workspace, with separate widgets, knowledge, branding and reporting per account.See the solution

Answer more without hiring more.

Start talking to customers with Chatdrill today.

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No credit card required.