Onboard, support and retain inside the product
Answer technical questions from your docs, guide new accounts through activation, and give customer success the full history before every conversation.
- Setup in minutes
- No credit card
- Cancel anytime
Docs-aware
AI trained on your documentation
In-app
messaging where the user already is
Full history
on every account record
Sound familiar?
If more than one of these is true today, the fix is usually process and automation — not another headcount.
Trials churn quietly during activation
Engineers get pulled into support questions
Docs answer it, but nobody finds the page
Success teams open calls with no context
Four changes, one platform.
Every conversation opens with the whole history.
Plan, signup date, previous threads, open tickets and internal notes sit on one profile — so nobody starts a call by asking the customer to explain themselves again.
One profile per account, across chat, email and in-app
Internal notes and @mentions instead of a side channel
Escalate a bug with transcript and environment attached
Hand over between support, success and engineering without retelling it
What you should expect to see.
No invented percentages — just the specific things that stop being a daily problem once this is running.
Before you start.
Yes — pass user attributes through the JavaScript SDK and every conversation is tied to that account.
Yes. The widget runs in-app as well as on your marketing site, with different rules for each.
Data residency options are available on Enterprise. Talk to us about your requirement.
Chatdrill for the rest of your team.
Turn trials into activated accounts.
Start talking to customers with Chatdrill today.
No credit card required.