Contact Chatdrill and reach a person who builds the product.
Contact Chatdrill about pricing, live chat setup, a security review or a partnership. There is no call centre and no ticket-shuffling — whatever you send lands in the same shared inbox the team works from every day.
Send the Chatdrill team a message
Tell us what you are trying to do and we will answer with something useful — not a brochure.
Ask a product question
Send the form on this page and it lands in the same shared inbox our customers write into. Tell us what your website does and which team would be answering, and we will reply with a real answer rather than a brochure.
Email the right team directly
hello@chatdrill.com reaches everyone. For security reports use security@chatdrill.com, and for privacy or DPA requests privacy@chatdrill.com.
Customer support hours
Monday to Friday, 09:00–18:00 CET. Median first reply under two hours in those hours, and within one business day outside them. The AI agent covers the gap overnight and hands anything it cannot answer to the morning queue.
Where we are
Remote-first, across a few time zones, with no walk-in office. If you need a postal address for a contract or an invoice, ask and we will send our registered details.
Questions people ask before they contact Chatdrill.
Chat during working hours is usually answered in minutes. Email and this form are answered within one business day — the median first reply is under two hours, Monday to Friday. Outside those hours the AI agent answers what it can and leaves the rest in the queue for the morning.
Choose Support if you already have an account and something is broken or confusing — it goes straight to the people who can look at your workspace. Choose Sales if you are still deciding: plans, limits, migration from another live chat tool, or whether Chatdrill fits your setup. Picking the wrong one costs you nothing; we route it internally.
Yes. Send it through this form with the topic set to Sales and we will fill it in, including the parts where the honest answer is 'not yet'. Our security page already covers most standard questions on encryption and GDPR, and a Data Processing Agreement is available on request.
We do. Chatdrill is early-stage, so there is no press office — you will get a direct answer from someone on the team, plus logos and product screenshots if you need them. Choose the Press topic and tell us your deadline.