Set it up properly, in an afternoon.
28 articles covering installation, the AI Agent, the team inbox, automation and billing — written as steps, not marketing.
Can’t find it? Ask us directly — a person answers.
The articles people open most often.
Install Chatdrill in about ten minutes.
One script tag on any website, or a plugin on Shopify and WordPress. No developer, no implementation project.
Create your workspace
Sign up, confirm your email and set the workspace timezone. Working hours and every report follow it.
Add your website
Settings, then Websites, then Add website. Enter the production domain — add www and non-www if both resolve.
Paste the snippet
Copy the embed code from the Install tab and place it before the closing body tag on every page.
Send a test message
Open your site in a private window and say hello. It should land in the Inbox within a second or two.
<script>
window.chatdrillSettings = { workspaceId: "ws_your_id_here" };
(function () {
var s = document.createElement("script");
s.src = "https://cdn.chatdrill.com/widget.js";
s.async = true;
document.head.appendChild(s);
})();
</script>Replace ws_your_id_here with the workspace ID shown under Settings, then Websites, then Install. Developers can go further with the JavaScript SDK.
Answers to the things people ask first.
Paste one line of JavaScript before the closing </body> tag and the widget is live. On Shopify, WordPress, Webflow, Wix and Squarespace there is a plugin or embed field — no developer needed. Most teams are live in under ten minutes.
No. Widget appearance, working hours, greetings, routing rules and automation flows are all configured visually. The API and JavaScript SDK exist for teams who want deeper control, but nothing requires them.
Yes — colours, position, avatar, greeting, launcher icon, pre-chat form fields and language. On paid plans you can remove Chatdrill branding entirely and serve the widget from your own domain.
Yes. Point the AI Agent at your site and it crawls your public pages, help centre and uploaded PDFs to build a knowledge base. Every answer cites the source it came from, so you can see exactly why it said what it said.
Any time. AI hands off automatically when confidence drops, when a customer asks for a person, or when a rule you set is matched — and an agent can jump in mid-conversation with the full transcript and visitor context.
Yes. Run several websites or brands from one workspace, each with its own widget, working hours, AI knowledge and routing, while the team works from a single inbox.
Tell us what you are trying to do
If the answer is not here, that is a gap in our documentation and we would like to know. Support replies during working hours, and the AI agent covers the rest of the clock.
Ready to put it in front of real customers?
Install the widget, point the AI Agent at your content, and see what people actually ask.
No credit card required.