Instagram + Chatdrill
Turn DMs and story replies into tracked conversations.
- Connect in minutes
- No code required
- Disconnect any time
What you get with Instagram
Everything below works from the moment the connection is authorised — no scripts, no middleware, no second admin tool to learn.
DMs and story replies in one thread
Auto-assign by campaign
Product links in replies
Instagram threads land in the same queue as everything else.
Messages from Instagram arrive in the shared inbox with the customer's history attached — assigned, tagged and answered by the same team, under the same rules as website chat.
Reply to Instagram without opening another app
Assignment, internal notes and @mentions work exactly as they do everywhere else
The AI Agent can answer first and hand over the moment it should
Connect Instagram in three steps.
No implementation project and no consultant. If it takes longer than a coffee, tell us and we will fix it.
Authorise the connection
Open Settings → Integrations, find Instagram and sign in. Permissions are shown before you approve them.
Choose what syncs
Pick the account, channel or store, and decide what should appear beside each conversation.
Put it to work
Use Instagram inside automation rules, routing and AI answers from the very next message.
Works well with the rest of your stack.
Questions about the Instagram integration.
Free includes three integrations and Starter includes ten, so Instagram fits on either if it is one of the tools you choose. Growth, Business and Enterprise include the whole catalogue. The comparison table on the Pricing page has the detail.
Minutes. You authorise the connection from Settings → Integrations, choose what should sync, and it starts working on the next conversation. There is nothing to install on your own servers and no code to write.
Yes, from the same screen, at any time. Your conversation history stays in Chatdrill and nothing is removed from Instagram.
Put Instagram to work inside your inbox.
Start free, connect in minutes, and keep the tools you already run on.
No credit card required.