Answer the question without answering out of turn
Terms, fees, documents and process — answered from the material your compliance team already approved, with a hard boundary on everything else and a transcript of what was said.
- Setup in minutes
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- Cancel anytime
Approved sources
the agent answers only from what you publish to it
Full transcript
of every conversation, exportable
Role-based
access, named per team member
Sound familiar?
If more than one of these is true today, the fix is usually process and automation — not another headcount.
Every answer has to match what compliance signed off
Agents improvise when the approved wording is hard to find
There is no clean record of what was said to whom
Customers ask outside office hours and hear nothing
Four changes, one platform.
What was said, and who said it.
Every conversation keeps its full transcript, the internal notes beside it and the name of whoever replied — reviewable months later, and exportable when somebody asks.
Full transcripts, exportable on request
Internal notes kept separate from what the customer sees
Role-based access, named per team member
Retention you set, with deletion on request
What you should expect to see.
No invented percentages — just the specific things that stop being a daily problem once this is running.
The tools this team already runs on.
Connect what you use today so Chatdrill fits the stack instead of replacing it.
Before you start.
Not today, and we say so plainly rather than implying otherwise. What we do run is TLS 1.2+ in transit, AES-256 at rest, role-based access, least-privilege staff access, encrypted backups, and export or deletion on request. The Security page lists both the controls and the certifications we have not earned yet.
Yes. The knowledge base is private by default and the agent answers from what you put in it, so the limits are set by what you approve rather than by what it infers.
No, and you should tell them not to. Use chat for questions and process, and move anything account-specific into the systems that already hold it.
Chatdrill for the rest of your team.
One approved answer, every time.
Start talking to customers with Chatdrill today.
No credit card required.