Ecommerce

Magento + Chatdrill

Adobe Commerce order lookup.

  • Connect in minutes
  • No code required
  • Disconnect any time

Magento

EcommerceAvailable now
Settings → Integrations → Magento
What it does

What you get with Magento

Everything below works from the moment the connection is authorised — no scripts, no middleware, no second admin tool to learn.

Connect your Magento account in a few clicks

Keep Magento context beside every conversation

Works with automation, routing and the AI Agent

In the inbox

Order data from Magento sits beside the conversation.

Whoever picks up the thread can see what the customer bought and where it is, without leaving Chatdrill or asking them to dig out an order number.

Team Inbox · All channels
18 openSLA 2 due
Mine 6Unassigned 4All
Sarah Chen1m
My order hasn't arrived yet…
WhatsApp
2
David Okafor6m
Is there a team plan?
Website
Alex Rivera12m
Do you restock the black one?
Instagram
1
Jane Whitfield40m
Invoice for March, please
Email
Marco Bianchi1h
Thanks, that solved it 🙏
Messenger
Sarah Chen
WhatsApp · +65 •••• 4417
Today
Hi, my order #10428 hasn't arrived yet. It's been 9 days.
09:12
Hi Sarah — I can see #10428 shipped on the 4th and is at the local depot. Latest tracking says delivery tomorrow.
⚡ AI · 09:12
Can I get it redirected to my office instead?
09:14
Internal note · Marco — carrier allows one redirect. Sarah is a repeat buyer, let's just do it.
Reply as Chatdrill Support…

Look up Magento orders, fulfilment and tracking inside the thread

Answer stock, shipping and returns questions from real data

Trigger a message when a checkout stalls instead of losing the cart

Setup

Connect Magento in three steps.

No implementation project and no consultant. If it takes longer than a coffee, tell us and we will fix it.

1

Authorise the connection

Open Settings → Integrations, find Magento and sign in. Permissions are shown before you approve them.

2

Choose what syncs

Pick the account, channel or store, and decide what should appear beside each conversation.

3

Put it to work

Use Magento inside automation rules, routing and AI answers from the very next message.

FAQ

Questions about the Magento integration.

Free includes three integrations and Starter includes ten, so Magento fits on either if it is one of the tools you choose. Growth, Business and Enterprise include the whole catalogue. The comparison table on the Pricing page has the detail.

Put Magento to work inside your inbox.

Start free, connect in minutes, and keep the tools you already run on.

No credit card required.