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Setup & Integrations

Step-by-step guides for installing live chat and connecting it to WordPress, Shopify, Slack, WhatsApp and the rest of the tools your team already runs on.

Installing a chat widget takes a few minutes. Connecting it properly to the tools your team already works in — so a conversation becomes a CRM contact, a Slack notification, or an order lookup — is what takes the afternoon.

These are the step-by-step guides for both: getting the widget live on your platform, and wiring it to the systems around it. Written against the current interfaces, and updated when they change.

12 articles in Setup & Integrations

Setup & Integrations9 min read

Getting Chat Notifications in Slack

Learn how to send live chat notifications to Slack so teams can respond faster without constantly monitoring a chat dashboard. This guide covers Slack integration setup, notification routing, event customization, escalation workflows, response-time improvements, troubleshooting, and best practices for keeping alerts useful instead of noisy.

Diya Mishra

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Setup & Integrations8 min read

How to Add Live Chat to Webflow

Learn how to add live chat to a Webflow website using built-in custom code settings. This guide covers site-wide installation, page-specific placement, widget customization, proactive triggers, CMS-driven pages, conditional visibility, troubleshooting, and best practices for creating a seamless chat experience.

Prithvi Thakur

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Setup & Integrations8 min read

Tracking Chat Events in Google Analytics 4

Learn how to connect live chat activity with Google Analytics 4 so you can measure conversations, leads, conversions, and revenue impact. This guide covers GA4 event tracking, Google Tag Manager setup, valuable chat events to monitor, conversion reporting, visitor segmentation, revenue attribution, and troubleshooting common tracking issues.

Nathan Cole

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Setup & Integrations9 min read

How to Add a Chat Widget to a React / Next.js App

Learn how to integrate a live chat widget into React and Next.js applications with the right client-side loading approach. This guide covers React component setup, Next.js server-side rendering considerations, Script component usage, passing logged-in user data, TypeScript handling, performance optimization, and troubleshooting common integration issues.

Nathan Cole

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Setup & Integrations8 min read

How to Add Live Chat to Shopify

Learn how to add live chat to a Shopify store and turn conversations into a better shopping experience. This guide covers Shopify app installation, connecting product and order data, AI-powered ecommerce responses, widget customization, cart recovery triggers, multi-region considerations, troubleshooting, and optimizing live chat for sales.

Diya Mishra

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Setup & Integrations9 min read

How to Add Live Chat to WordPress (Step by Step)

Learn how to add live chat to a WordPress website using the easiest installation methods. This guide covers plugin setup, manual JavaScript installation, widget customization, proactive triggers, troubleshooting, multilingual WordPress sites, membership websites, and WooCommerce chat integrations.

Prithvi Thakur

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Setup & Integrations8 min read

Does a Chat Widget Hurt Core Web Vitals? (Test Data)

Can a chat widget slow down your website or affect SEO? Explore test data comparing different widget-loading strategies and learn how deferred loading protects Core Web Vitals.

Prithvi Thakur

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Setup & Integrations9 min read

Managing Facebook Messenger and Instagram DMs in One Inbox

Learn how to connect Facebook Messenger and Instagram DMs with website chat in one shared inbox. This guide covers setup requirements, step-by-step connection, channel-specific automation, routing, response management, and common troubleshooting issues.

Nathan Cole

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Setup & Integrations9 min read

Customising Your Chat Widget to Match Your Brand

Discover how to customize your chat widget to match your brand’s visual identity and tone of voice. This guide covers colors, positioning, icons, greetings, custom CSS and cross-channel consistency.

Diya Mishra

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Setup & Integrations8 min read

ChatDrill Webhooks and API: A Developer Guide

A practical developer guide to using ChatDrill’s API and webhooks. Explore authentication, core endpoints, webhook events, custom integrations, error handling, and debugging.

Nathan Cole

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Setup & Integrations8 min read

How to Connect WhatsApp Business API to Your Shared Inbox

Learn how to connect the WhatsApp Business API to a shared inbox, manage conversations alongside website chat, use templates and AI automation, and troubleshoot common integration issues.

Prithvi Thakur

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Setup & Integrations9 min read

Automating Chat Workflows With Zapier and Make

Automate your chat workflows with Zapier and Make to connect chat data with your CRM, Slack, email tools, support systems, and other business apps without manual work.

Diya Mishra

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